Our experience was spectacular!!
On arrival we were offered a complimentary upgrade to a Mountain View Suite, an exclusive 'Club Room'. Keith did his best to decline, however a swift kick in the shins soon put that right.
There is much to tell of our trip but before I get into that, I just have to share my favourite, most memorable customer service travel tale ever.
Our free upgrade included valet parking, "not likely" said Keith, "I hate valet parking!" On eyeing the long walk [uphill] to the car park, the gently fluttering October snow and -5C (23F) temps, we soon put that right and so he reluctantly handed over the keys of our very basic little saloon rental, to the pimply faced youth, obviously on a working holiday, posing as a valet before heading to college!
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| View from our room ... |
All went well until day 3, we woke early, ready for the 4-hour drive to Jasper, ate a hearty breakfast and then it happened!
Keith was right!! Some might say, a momentous occasion in its own right!!
Keith was right!! Some might say, a momentous occasion in its own right!!
"I'm sorry Sir, there seems to be a problem, our valet has taken your car keys home and we have been unable to contact him"!
"Yes dear, you did say, no dear, I didn't think that would happen, no its OK, we can go to Jasper another day, yes dear, you were right, now take a moment."
Well obviously, we were disappointed and after an hour or two of futile attempts to wake or contact a sleepy valet, we were offered a replacement rental car ...
Our Ford Mustang rental!
"erm... ok, maybe, what with?"
"Would a Ford Mustang be adequate Sir? Of course, we insist you keep it for the remaining three weeks of your holiday, at our expense obviously"
Cheers Fairmont!
Dinner and drinks that night? Complimentary!! To apologise for any inconvenience, as was dinner on our final night a few days later!
... and so why is this story so shareable? Did the penny drop yet? Remember, our complimentary, zero cost upgrade to a Club Room? Came with a free valet service? Now that's what I call customer service!
I have never been so happy that Keith was right!!!
Thank you Fairmont Banff Springs, our stay was out of this world, we loved the hotel, the staff were so helpful, our room perfect and if we make it to Banff again, you will be our first choice and may our next stay be as memorable! We never hesitate to recommend you!!
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| Picturesque and eye-catching, Fairmont Banff Springs Hotel |
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| ... set amidst breathtaking scenery ... |
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